FAQ

Do you have a question? Below I answer frequently asked questions. Is your question not listed here? Please contact us via the contact form or email info@ofais.nl.

Frequently asked questions

All jewelry in this shop is 100% nickel-free. In fact, we aim to only sell sterling silver jewelry (with an optional gold plating). Therefore, almost everything in this shop is now made of 925 sterling silver!

Your ring size is the diameter of a fitting ring, in mm. You can find out how to easily measure it on this page or use this ring size tool.

If you know your size in a different measurement (e.g. US size), you can find a conversion table here.

All prices exclude shipping costs. For shipping your order within the Netherlands, you can choose between a letterbox package (with track & trace) or stamps. Please note: if you choose shipping with stamps, the risk lies with you (the customer). The costs for this are €2.50 for shipping with stamps, and €4.50 for shipping with track & trace. For orders over €100, shipping within the Netherlands is free.

I ship within the Netherlands, but also abroad! Shipping costs vary per country and are automatically calculated at checkout. You can already see them in your shopping cart when you enter your country.

All orders are neatly (and especially nicely!) packaged, and of course, you will receive a message as soon as your order is on its way. If you want an update, please send me a message.

I aim to ship all orders within 1 business day. During busy periods, this may naturally take a little longer, but all orders will still be shipped within 3 business days, with the exception of custom-made items.

If your order is urgent, please send me a message so I can see what I can do for you.

Please note: some items are made to order, which means a longer delivery time. The delivery times for these items are stated with the products.

Every package is a party, so your order will definitely be packaged nicely! Invoices are sent by email, so they will not be found in your package. You can therefore easily send your package directly to someone else as a gift!

All items fit in letterbox packages, so you will never have to stay home to receive your package. During checkout, you can choose between shipping with stamps or Track&Trace within the Netherlands. If you choose Track&Trace, you will receive updates about your package by email from our carrier MyParcel.

I ship standardly via PostNL. If you have a strong preference for another shipping company, feel free to email me at info@ofais.nl to arrange something different.

Each package is a celebration, so every order is wrapped beautifully! This way, you can give it as a gift right away (to someone else, or to yourself of course).

Do you want to send (part of) the order directly to someone else? Or add a personal message? That's also possible. Send me a message, and we'll see what we can arrange together.

I ship standard with PostNL. If you have a strong preference for another shipping company, feel free to email me at info@ofais.nl to make other arrangements.

Of course, we try to ensure there's nothing wrong with your item and hope everyone is happy with their order! Unfortunately, it can always happen that something slips through, or the product turns out a little different than you expected. Don't panic, we're happy to help find a solution!

If there is something wrong with your item, please send me a message. We can surely find a good solution! If we agree that you return the item, I will refund the product costs.

If you want to return an item because you no longer want it, you can do so within 14 days. Send me a message, and I will provide you with the return address and ensure that the cost of the product is credited back to your account once I have received the product from you. Shipping costs (to you, and return costs) are at your expense. Please note: since these are (mostly) jewelry items, they must be unworn and in their original packaging! Gift vouchers cannot be returned.

I ship standard with PostNL. If you have a strong preference for another shipping company, feel free to email me at info@ofais.nl to arrange something different.

Small hoop earrings can indeed be quite tricky to put in properly. But luckily, I've written an article with tips for you! You can read it here.

Over time, silver jewelry can develop tarnish or dullness. This is normal and easy to fix! In this blog, I'll give you some tips for maintaining your jewelry.

Certainly, with pleasure!

You can follow Of Ais on Instagram, Tiktok, and Facebook. Be sure to also keep an eye on our Instastories for exclusive items and sales, which are often not on the website!

Additionally, we always use the hashtag #OfAis on Instagram. Feel free to use it yourself if you post a photo featuring you rocking our jewelry, and tag us! Our handle is @of_ais. (Who knows, there might be a nice goodie in return ;) )

I run this brand from Oss. Coming over for coffee (okay, tea, I don't drink coffee) is nice, but unfortunately, I don't have my own shop. The jewelry is also available in several stores; you can find those locations in the question below.

In addition to this webshop, Of Ais is now sold in the following stores:

Vandemaker
Heuvelstraat 118
5038 AH Tilburg

Yes, absolutely! I'm always looking for new points of sale. The only requirement is that we're a good match! I'd love to hear more about your space and concept. Ais can be in your shop on a rental/commission basis, but wholesale is also an option. Feel free to contact me via this form – I'm really looking forward to hearing from you!