FAQ

All jewellery in this shop is 100% nickel free. Even better: almost all items are made of 925 sterling silver! (some even gold plated)

Your ring size is the inner diameter of the ring in mm. How you can easily measure your ring size can be read op deze pagina of gebruik deze ringmaat tool.

Do you know your size in a different measurement (for example US size)? Find a sizing chart here..

All prices mentioned are without shipping costs. Shipping within NL is €4,25 Shipping within Europe is €7,49 Shipping to all other countries is €9,99

 

All orders are wrapped up nicely, and of course you will recieve a message once your order is on it's way. In case you want an update on your order, send me a message.

I send out every order 1-3 business days after payment is complete. During busy times (like Christmas) there might be some delay, but all orders will be out at latest within 5 business days. 

The time it takes for your package to arrive differs per country. Within Europe this migth be up to a week, outside of Europe it might take 2-4 weeks (but so far I've seen many orders delivered within a few days/one week as well, luckily!) Send me a message. in case you're worried about your order status. 

Let op: sommige items uit de BY AIS collection worden op bestelling gemaakt, waardoor de levertijd langer is. De levertijden hiervan staan bij de producten vermeld. 

Every order is a party, so your order will be packaged like one as well! Receipts will be sent via e-mail, so these won't be included in your parcel. This way it's also easy to send it to someone else immediately!

All orders will fit through your mailbox, so you won't have to stay at home to receive the parcel. International items will be sent without tracking, since the costs are unfortunately extremely high. In case you do want to add tracking, feel free to send me a message on info@ofais.nl so we can arrange that!

Orders are sent via PostNL, the national dutch post. This way, the parcels will be hand over to your national post service when entering your country. Do note that I am not responsible for any delays after handing over your parcel to the post service.

Every order is fun, so they all should look good to! That's why all orders are already wrapped as gifts. 

Want to include a personal message and directly send it to the person it's for? That's also possible. Send me a message, then we can see what we can do. 

Yes you can! here

Your gift card can only be used in this webshop, ofais.nl. On the back of your card you will find a code, which you can use during checkout. At checkout you will see a blue field in top of the screen, with the text 'Use a coupon?'. Enter our gift card code there and the amount will automatically be recalculated. 

Gift cards do not need to be spent withing one order. 

Of course we try our best to ensure you're happy with your order. Unfortunately, there's always a chance something's not completely satisfactory. Don't worry, we're happy to help solve the issue!

In case there is anything wrong with your item, Send me a message.I'm sure we'll be able to solve it! In case we agree to return the item, I'll refund the product costs. 

In case you want to return an item because it turns out not to be as perfect you thought it would be, you can do so within 14 days. Send me a message.so I can tell you where to send the item, and I'll refund the product costs as soon as I receive the item in orginal state. The shipping costs will not be refunded. Please do note that due to hygiene, items should not be worn and be in their original packaging ! Gift cards cannot be refunded.

Kleine oorringetjes kunnen nogal eens lastig zijn om goed in te doen inderdaad. Maar gelukkig heb ik een artikel met tips voor je geschreven! You can read it here. 

It's normal for real silver to get dull when laying around. But that's easy to fix! In this blog you can read more about that. 

Ik run dit merk vanuit mijn huis in ‘s-Hertogenbosch. Op de koffie komen (oké thee, ik drink geen koffie) is gezellig, maar ik heb helaas dus geen eigen winkel. Wel liggen de sieraden ook in een aantal winkels, die locaties vind je in de vraag hieronder.

Next to this webshop, Of Ais can be found in the following stores: 

Rijkers conceptstore
Nieuwlandstraat 47-01
5038 SM Tilburg

Vandemaker
Heuvelstraat 118
5038 AH Tilburg

Winkel vol Winkeltjes
Amsterdamsestraatweg 271
3551 CE Utrecht The Netherlands

Next to that, you can also find me on Instagram or Facebook

Ja dat kan zeker! Ik ben altijd op zoek naar nieuwe verkooppunten. De enige vereiste is dat we een goede match zijn! Ik hoor dan ook graag meer over jouw ruimte en concept. Of Ais in jouw shop kan op basis van huur/commissie, maar ook wholesale is een optie. Neem gerust contact met me op via dit formulier – ik ben hartstikke benieuwd naar je!

Of course, that would be great! 

Of Ais can be found on Facebook and InstagramMake sure to keep an eye on my Instastories, since I often sell exclusive items there! 

Also join us on Instagram on the hastag #OfAisFeel free to use it when posting a picture of you rocking my jewellery, and make sure to tag me! Our handle is @of_ais(And who knows, you might get some goodies for doing that as well ;) )

Of course, I'd love to! Just shoot me a message :)

Is your question not answered yet? Send me a message to ask!